Payments & Banking

Payment Dispute

A cardholder's formal challenge to a charge, which can lead to a chargeback.

Last updated September 7, 2026

A dispute is raised when a member contacts their bank to question or reject a charge – for example because they didn't recognize it or believe it was wrong. If upheld, it becomes a chargeback and the funds are reversed. Transparent, itemized billing and receipts are the best defense against disputes.

Related terms

Chargeback

A forced reversal of a card payment initiated by the cardholder's bank, usually after a dispute.

Refund

Returning a payment to the member who made it, in full or in part.

Payment Processing Fee

The charge a payment processor takes to handle a transaction, often a percentage plus a fixed amount.

Dueflow is the free platform treasurers use to collect dues, run budgets, and manage chapter finances.

Try the free treasurer tools